CANNIBALIZING
CANNIBALIZING
Instead of allowing other companies to eat into your market,
consider bringing in new products to compete with your existing
ones. This may sound like suicide, but handled expertly it allows
you to remain on the cutting edge and ahead of the competition.
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The idea
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When there is a limited market for a particular product or service,
any new competitors may consume the market. A possible response
to counter this is cannibalization—bringing in new products
to compete with your existing offering. This is a tactic used by a
surprisingly large number of businesses, from the café franchise
Starbucks to the technology manufacturer Intel.
Starbucks’ well-known tendency to open branches within minutes
of each other represents a fierce desire to keep competition at bay.
Even though these branches will be competing with each other for
a limited number of clients, Starbucks has recognized that this is
preferable to competing with other potential market leaders, such
as Costa Coffee and Caffè Nero.
Manufacturers of computer hardware and software, such as
Apple, Intel, and Microsoft, are other well-known examples of
cannibalization. By regularly bringing out upgraded versions of
their products (ie faster computers or more virus-resistant software)
they not only remain at the cutting edge of the industry; they also
persuade customers to purchase new products, and allow less
room for competitors to encroach into their market. This works well
in fickle markets with limited loyalty (for example, Starbucks may feel that people wanting a coffee may be prepared to get it from
anywhere). It also works when people want, for whatever reason,
to keep up to date—for example, with the latest technological
developments.
In practice
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• Judge market conditions in order to decide precisely when to
cannibalize a particular product. Developing a product often
takes time and money—if the existing product is highly profitable
and not at risk from competitors, postpone the introduction of a
new offering to a time when it is necessary or desirable.
• Cannibalize when it is anticipated that a competitor will introduce
a potentially popular new product.
• When sales are stagnating, cannibalizing your older products
with more cutting-edge offerings can radically stimulate overall
sales.
• Do not be afraid of competing with yourself. Although it may
seem daunting at first to risk cutting off the market for your older
products, it should be recognized as a positive way to handle the
cut-throat, dynamic nature of modern business. Also it will force
you to innovate and overcome complacency.
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